FAQs

A – It can be frustrating not knowing where your delivery is, If you contact us on 01234 757605 and we can help you track your order.

A – If your order is placed before 2pm you shall receive it next day unless its Friday in which you will receive the order on Monday. If you place an order on Friday after 2pm, Saturday or Sunday this order will be processed on Monday and delivered Tuesday.

The only times this schedule will change is on bank holidays so orders will be delivered Tuesday instead of Monday. Any orders made after 2pm Friday, Saturday, Sunday or Monday will be processed the following Tuesday and delivered on Wednesday. Christmas delivery times will also vary and this information will be released as soon as it is relevant.

A – All Kids kargo products have a 1 year warranty

A – We have a 14 day no quibble returns policy, However we do have a £15 collection charge of the product.

If you do have any questions about this or are outside the 14 days please contact us on 01234 757605 or email us at [email protected]

A – If you contact us on 01234 757605 with your order number at hand we will promptly help you with any issues.

A – All of our products fully meet British and European safety standards and have been thoroughly tested

A – We ship to everywhere in Mainland UK for a £4.99 delivery charge. We do deliver outside of the Mainland UK and Europe Delivery charges may vary.

If you do have any questions about this please contact us on 01234 757605 or email us at [email protected]

There is an exciting range of strollers and buggies for 2 children, our duo range fits perfectly coming with a range of bursting colours and styles to fit your preference and needs!

At kids kargo we are encouraging customers to use alternative delivery methods, in terms of leaving the parcel in a safe place, to do our bit in regulating the control and spread of COVID-19, if you are self-isolating, carries are encouraged to posting a contact card to arrange other means of delivery.

Provided the item has not left the warehouse, kids kargo will be happy to accommodate these changes, please contact kids kargo service team who will proceed with this for you.

We aim for strength and durability, our pushchairs can offer a whole 15 kilograms per seat, accommodating all ranges of children and toddlers.

All our kids kargo buggies will fold quickly into all car boots and can be collapsed in seconds using easy relase buttons for superior mobility.

All our products are suitable for any environment, nurseries and day cares alike, with our products being easy to assemble and disassemble, anyone can operate a kids kargo product with ease.

Our wheels are made for all terrain to protect your baby in the smoothest or the roughest of surfaces, at kids kargo we know your baby’s safety is paamount.

The carrycot is not suitable for overnight sleep, hence the name, the carrycot is for your day-to-day with your baby, with exceptional comfort, coming with a soft seat mattress to ensure your baby’s comfort.

Our double and triple strollers are designed to hold two or three children comfortably without sacrificing too much size and mobility, the double can fit through a regular door without complications but the triple stroller will not fit through most doorways.

Yes, we have tutorial videos for all our products, showing how to operate our products with ease.

We aim to get our products back out within 3 working days, at kids kargo we prioritize our customers so we try and get your problem solved as early as possible.

At kids kargo, we accept a variety of payment options, we have a secure bank transfer, we use Paypal and Klarna for financing our products.

Yes, you will receive an email to confirm your order, if there is any issue please do not hesitate to get in contact with us immediately, and we will be happy to sort any issue.

Yes, we accept GBP and EUR, for our friends overseas enquiring about kids kargo.

Unfortunately, we do not accept telephone orders, however, we do have a very easy and accessible website for you to place an order on your computer or through the touch of your smartphone.

Our Isofix base is a safe baby seat for car use, which locks to the car chassis itself, attaching itself to the ground, making your Isofix car seat as secure and safe for your baby as possible.

Of course! Kids Kargo fabrics can be easily washed with simple soap and some warm water, and our chassis can be cleaned by wiping it down with some warm water.

All orders over £50 are free of the delivery charge, any spare part discussions can be taken up with our team, please don’t hesitate to contact us.

Our phone lines are open from 9 am-5 pm Monday-Friday, if you have any queries or concern please do not hesitate to contact us.

We have a range of pushchairs to cater to multiple children, our duelette baby and tot provides extreme comfort, our glider series can run smoothly for your toddler and baby, and we even have a triple stroller series, just in case there needs to be room for one more.

The lightest buggy we have to offer is our Duel DS buggy, equipped with superior comfort, this buggy only weighs 15 kilos, it is an easy buggy to fold and carry, which can collapse in seconds to fit into a small car boot, or a safe storage space.

The best double prams on the market as of now has to be the Duel DS, or if you are more active with your child? The Glider double comes with a free ISOFIX Car seat, widening your options for you and yours.