Terms And Conditions

Welcome to the Kids Kargo Terms & Conditions of Use. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Kids Kargo relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term [The Company] or ‘us’ or ‘we’ refers to the owner of the website whose registered office is Kids Kargo Beds MK42 7BB. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice and you should check them before you make a new purchase While we take all reasonable care to ensure that all details, descriptions, colours, specifications and prices of products on this website are accurate at the time of entering the website, neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that any such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. We reserve the right to alter specifications without prior notice. All weights and sizes listed are approximate and to be used as a guide line only. The representations of colours are approximate due to limitations in both the photographic and specifications of different output devices. All goods are subject to availability. Accessories supplied to co-ordinate with the main product may differ in shade; this is normally caused by the manufacturing process and is not a fault. Your use of any information or material on this website is entirely at your own risk, for which we shall not be held liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence. From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s). Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales. A person who is not a party to these terms and conditions shall have no right under the Contract (Rights of Third Parties) Act 1999 to enforce any provision in these terms and conditions, but this shall not affect any right or remedy of a third party which exists or is available apart from that Act.

How The Contract Is Formed Between Kids Kargo and You.

Please note the display of any product on our website is in no way an offer by us to sell to you. It is your response that is the offer. Once an order has been placed you will receive an order acknowledgement with the details of your order. This does not mean your order has been accepted. Your order constitutes an offer to us to buy a product. All orders are subject to acceptance by us. Order acceptance and completion of the contract between you and us will occur upon the despatch (to you) of the products ordered unless we have been unable to accept your order or you have cancelled your order.

Non acceptance of an order may occur for the following reasons:-

The product ordered being unavailable from stock.

Where your offer relates to goods that have been priced/advertised incorrectly from that which we have intended.

• We are unable to obtain authorisation for your payment.
• You do not meet the eligibility to place an order as set out in these terms & conditions.

Contract Cancellation

Your right to cancel an order for goods starts the moment you place your order and ends 14 days from the day you receive your goods. If your order has been processed then return costs are your responsibility. (Please see the returns section of these terms & conditions below) By placing an order with Kids Kargo you confirm that:-

• You are legally capable of entering into binding contracts.

• You are at least 18 years old.

• You have provided your real name, phone number, e-mail address, payment details and any other requested information.

Standard Product Delivery Information

Kids Kargo offers a 24 hour (Monday through Friday) delivery Service to most of the UK. The courier we use is DHL’ for all standard deliveries Our contracted hours for delivery with DHL are between 9am and 6pm.

We do not allow collection, UK 1 Day Service – Next Working Day Expected delivery days from time of order. Accepted purchases before 1pm will be delivered the following working day if purchased after 1pm it will be processed the following day and be delivered the day after. This is not the case for Fridays

• Any purchases after 1pm Thursday will be delivered Monday
• Any purchases before 1pm Friday will be delivered Monday
• Any purchases after 1pm Friday will be delivered Tuesday

This excludes bank holidays and weekends– There are no collections or deliveries on bank holidays. Please allow 1 extra day for your delivery. Area’s which do not incur a surcharge England Wales Scotland (Excluding postcodes below in the Highlands and Islands) Isle of Wight 2 Day Service – 2 Working Day These area’s do not incur a surcharge: AB31, AB33-35, AB44-54 Please see delivery table below for timeframes 2 Day Service – 2 Working Day (*Chargeable Areas)

*Chargeable areas Scottish Highlands and Islands – AB36-38, AB55-56, FK17-99. G83, HS1-9, IV1-63, KA27-28, KW1 -17, PA20-49, PA60-78, PH18-26, PH30-44, PH49-50, ZE1-3PO30-42 (Isle of Wight) Northern Ireland (BT1-99) Isle of Man (IM1-99) Scilly Isles (TR21-25) Republic of Ireland Guernsey (GY1-99) Jersey (JE1-99)

Additional potential charges include, missed deliveries past the first two attempts, failed collection from home address once agreed by both parties.

– Out of area delivery charges

We will endeavour to deliver your order within the timescale stated in your order acknowledgment.

However, due to circumstances beyond our (and their) control, such as extreme weather conditions, security checks, unforeseen incidents, miss-route of parcels, delays may occur. If you are working to a set deadline (e.g. holiday departure, a birthday) please allow for extra time to cover any eventualities that may arise.

Kids Kargo cannot be held responsible for any inconveniences caused in the unlikely event of a delayed delivery. In these instances, our courier will deliver your parcel(s) the next available working day. Delivery will be made to the address specified in your order, Should you wish to change the delivery address once your order has been processed, a charge may apply (depending on the new address) and your delivery date may be subject to a short delay.

If you provide us with any incorrect delivery details which results in the order being delivered to an incorrect address, kidskargo.com cannot be held responsible for any loss you may incur as a result. For full details please see our Delivery information

If there is nobody in at the delivery address to sign for the parcel the driver will leave a calling card at the property (in some circumstances the driver can run out of calling cards). They will take the parcel back to the local depot for a re-attempt at delivery the next working day.

You can re-arrange delivery direct with our courier from the details left on the calling card, If no contact is made with the courier after the 2nd attempt the order will only be held for 2 days at the courier depot and then returned back to Kids Kargo and re delivery charges will apply as below.

You can also visit the FAQ At the checkout stage, under the section ‘Delivery Instructions’ you are able to include certain information / instructions for the delivery driver. Here you will be able to specify a neighbour you wish the parcel to be delivered to. You can also email us at [email protected]

Parcels requested by the customer to be left in a safe place without a signature will not be covered by the courier’s insurance, therefore it is at the customers own risk** If your item has been Returned To Sender (RTS), the following re-delivery charges will apply.

Damaged In Transit Before you refuse the delivery, we ask that you check inside the box to establish if the item itself has been damaged. (The packaging is simply used to protect the item whilst in transit.) If you find the contents to be spoilt, please sign for the goods as damaged and contact us by email at [email protected] (Please include your order number in the email). We aim to respond to your enquiry in the quickest possible timeframe.

We appreciate that all items that are delivered are not necessarily purchased for immediate use.

So to avoid disappointment on opening we would ask that all your parcels are checked thoroughly on arrival and then in the unlikely event that you are not completely satisfied with the condition of how your order has arrived you must contact us with images of any damage to the item and the packaging within 48hrs of receipt so that any problems can be rectified immediately, this is the timeframe that enables us to claim from the couriers insurance.

Outside of this timeframe we are unable to claim from the couriers insurance. All products/parts that arrive which have been damaged in transit will be replaced ‘like for like’ free of charge in the quickest possible timeframe.

This prevents the likelihood of the whole carton getting damaged as a whole carton for the second time. Replacement parts are packed individually and securely for transit. The packaging/box around the product is simply there to protect the item whilst in transit.

Due to the weight of some parcels and the distance travelled through many courier depot’s we cannot guarantee that the external packaging will not be marked on arrival and therefore if presentation is important i.e ordering for a gift this is at your own risk unless you have requested extra packaging prior to your order being dispatched. **Re-delivery charges may apply if the consignment is refused.**

Warranty

 All our products will be subject to a 12 month guarantee. This guarantee does not affect your statutory rights. The guarantee is only available to the original purchaser of the item(s) and must be accompanied by the original receipt and is non transferable.

 We will offer a spare, repair or replacement product free of charge where the product, pushchair, stroller or car seat goes wrong within the 12 month guarantee period. A refund will be offered if a replacement is not available.

Due to the number of small components included in our products, we will provide any missing parts direct from the manufacturer. We cannot accept returns on items due to missing parts. The guarantee covers:

• All products, pushchairs, travel systems, strollers & car seats.

• All parts except foam handles, fabric wear, inflatable tyres, inner tubes and rain covers.  We will endeavour to provide matching fabric for repairs and/or spares or if it’s a discontinued colour we will match like for like.

• Where a spare or repair is uneconomical, Kids Kargo will offer a replacement product. Kids Kargo may inspect the product and verify fault before offering a spare, repair, replacement or refund.

The Warranty does not cover:

• Damage caused by non domestic use.
• Damage caused by failure to follow the user guide and maintenance instructions.
• General wear and tear, for example; worn wheels, damaged rain covers, worn/torn fabric.
• >Deliberate damage, misuse or neglect.
• Product which has been modified, undergone an unauthorised repair or used a non approved spare part.
• >Car seats which have been involved in an accident. We recommend all car seats should be replaced if involved in an accident.
• Cosmetic damage.
• Matching accessories, including changing bags, footmuffs, pushchair liners, rain covers, canopies, mosquito nets, sunshades.

Moving parts should be maintained on a regular basis and a silicone lubricant spray should be applied to keep necessary parts running effectively.

We can provide spare parts and repairs for damages which fall outside the scope of your statutory rights. Prices are quoted on an individual basis.

Claims on products outside Mainland UK and Ireland Return of unwanted Goods The right to cancel is a no fault cancellation. If the goods are faulty then the standard statutory rights apply. All our products sold through kidskargo.com or over the telephone are covered by the 14 day right to cancel policy.

Returns

To enable us to authorise a return you must notify us within 14 days from the day you receive your goods by contacting our customer services team via email to [email protected] stating your order number.

Any parcel returned to us without authorisation will be refused. It is the customer’s responsibility for the return shipping cost and to take reasonable care and ensure the items returned are received by Kids Kargo in the original state, unused and undamaged.

We cannot accept a return on any personal hygiene items such as mattresses, breast pumps, sterilisers, bottle warmers where the original packaging has been opened/unsealed or used. We recommend all returns are arranged through kidskargo.com courier service DHL, which provides a reliable and fully insured service.

Collection charges are £15 per box. Alternatively if you prefer to arrange your own courier, items must be returned by a registered Courier or the Royal Mail for insurance purposes.

Once the item has been processed and authorised, your refund includes the full price of the goods; any deposit/part payments and the cost of the original standard delivery service (premium delivery services will not be refunded). The refund will be put back into the original payment method that was used. This refund will be completed within 14 days of receipt of the goods.

Collections made by our courier DHL are attempted between the hours of 9am and 7pm. All packages must be made available and boxed securely. Collections which are missed/or items that are not ready will have to be rebooked and charged at £10.

**Any complimentary item / gift originally supplied or provided at a later date with the item you are returning must be returned along with the original item. We cannot refund or exchange if they are not returned together.

 **Small pram accessories (i.e footmuffs, bags, raincovers & parasols) can be returned by Royal Mail but only once return authorisation has been obtained.**

Data Protection

We will never give your personal details to anyone outside kidskargo.com without your consent. Kids Kargo work alongside trust pilot to provide honest feedback to future potential customers, this means only customer emails we be shared to help communicate your customer experience.  We may analyse your purchase history to provide you with relevant and personalised offers, and information in helping you choose products that are right for you. For full details please see our security and privacy policy Competitions In deciding the winner of a competition, kidskargo.com decision is final. We reserve the right to exclude anyone from the competition for not complying with the community guidelines listed on the relevant source (e.g. Facebook, Twitter, Instagram, ect). Prizes will be delivered within 1 week from the competition closing date. By entering a competition online, you accept the terms & conditions outlined here and within the community guidelines of the social media site used.

Copyright & Trademarks

This website contains material which is owned by or licensed to us. This material includes, (but is not limited to) the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice which forms part of these terms and conditions. All site design is the copyright of Kids Kargo. Kids Kargo is a registered trademark (R). Accessibility Policy This site complies with the latest regulations for accessibility under level A.

Safeguarding Measures

KIDS KARGO takes your privacy seriously and takes every reasonable measure and precaution to protect and secure your personal data. We work hard to protect you and your information from unauthorised access, alteration, disclosure or destruction and have several layers of security measures in place.

Consequences of Not Providing Your Data

You are not obligated to provide your personal information to KIDS KARGO, however, as this information is required for us to provide you with our services/deliver your products/legitimate interests], we will not be able to offer some/all our services without it.

Legitimate Interests [if applicable]

As noted in the ‘How We Use Your Personal Data’ section of this notice, we occasionally process your personal information under the legitimate interests’ legal basis. Where this is the case, we have carried out a thorough Legitimate Interests’ Assessment (LIA) to ensure that we have weighed your interests and any risk posed to you against our own interests; ensuring that they are proportionate and appropriate.

Security

Secure data networks protected by industry standard firewall and password protection systems. Our security and privacy policies are periodically reviewed and enhanced as necessary and only authorised individuals have access to the information provided by our customers. The security of your information is the highest priority for Kids Kargo. We use Stripe & PAYPAL as our Payment Service Provider. Stripe & PayPal are secure third parties which encrypt all the debit and credit card information you input before it is sent to us. Kids Kargo does not hold, store or even see credit card details. The Stripe payment system uses a combination of both established and innovative techniques to ensure the security and integrity of all sensitive data. In addition to this to increase the security of Internet transactions, Visa and MasterCard introduced 3D-Secure. If your card issuer participates in this scheme, they may ask you to verify your online password; this is like an online version of the chip and pin. If you have not yet registered for this, then do not worry, it will be offered again on your next transaction. The transfer of the purchase details from the retailer’s site to Stripe are encapsulated using our own encrypted and digitally-signed protocol.

How Long We Keep Your Data

KIDS KARGO only ever retains personal information for as long as is necessary and we have strict review and retention policies in place to meet these obligations. We are required under UK tax law to keep your basic personal data (name, address, contact details) for a minimum of 6 years after which time it will be destroyed.

Marketing

Occasionally, KIDS KARGO would like to contact you with the products/services/promotions that we provide. If you consent to us using your contact details for this purpose, you have the right to modify or withdraw your consent at any time by using the opt-out/unsubscribe options or by contacting KIDS KARGO directly.

KIDS KARGO only processes your personal information in compliance with this privacy notice and in accordance with the relevant data protection laws. If, however you wish to raise a complaint regarding the processing of your personal data or are unsatisfied with how we have handled your information, you have the right to lodge a complaint with the supervisory authority.

ANDY FOUNTAIN
THE STUDIO

RECTORY LANE

CRANFIELD

MK43 0BJ